Shipping policy

Shipping Policy

Last Updated: May 2026

This Shipping Policy applies to all orders placed through starnaminggifts.co.uk.

By placing an order with us, you agree to the terms set out below.


1. Order Processing

Orders are usually processed within 1–5 working days, although many orders may be dispatched sooner.

Personalised and customised products may require additional preparation time depending on the product ordered, order complexity and seasonal demand.

Orders are processed during normal UK business hours only.

We aim to dispatch all orders as quickly as reasonably possible, however dispatch and delivery times are estimates only and are not guaranteed.


2. Delivery Services

We use a range of delivery providers including postal and courier services depending on the product, destination and delivery option selected at checkout.

Delivery methods may include:

  • Royal Mail;
  • Evri;
  • DPD;
  • UPS;
  • DHL;
  • other third-party delivery providers.

Delivery providers may change without notice.


3. Estimated Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed.

Typical delivery estimates after dispatch are:

United Kingdom

  • Standard Delivery: 3–10 working days
  • Express Delivery: 1–5 working days (where available)

Europe

  • Standard International Delivery: 7–21 working days

United States, Canada and Australia

  • Standard International Delivery: 10–28 working days

Rest of World

  • Standard International Delivery: 10–35 working days

Delivery times may vary depending on:

  • customs clearance;
  • local postal services;
  • carrier delays;
  • seasonal demand;
  • severe weather;
  • public holidays;
  • industrial action;
  • events outside our reasonable control.

During peak seasonal periods, delivery times may be longer than estimated.


4. Personalised and Made-to-Order Items

Many of our products are personalised or customised specifically for each order.

Production and dispatch times for personalised items may be extended during busy periods such as:

  • Christmas;
  • Valentine’s Day;
  • Mother’s Day;
  • Father’s Day;
  • promotional events;
  • periods of unusually high demand.

Estimated delivery dates are not guaranteed delivery deadlines.

We strongly recommend placing orders well in advance of any special occasion or required date.


5. Digital Products and Instant Delivery

Some products may include digital files, downloadable certificates or instant-access content.

Digital products are typically delivered electronically via:

  • email;
  • download link;
  • on-screen access.

Customers are responsible for ensuring that the email address provided during checkout is accurate.

We are not responsible for delivery failures caused by:

  • incorrect email addresses;
  • spam or junk mail filtering;
  • email provider restrictions;
  • customer mailbox limitations.


6. Tracking Information

Where tracking is available, tracking details may be provided by email after dispatch.

Tracking updates are controlled by the delivery provider and may occasionally be delayed or inaccurate.


7. International Orders, Customs and Import Charges

International customers are responsible for:

  • customs duties;
  • import taxes;
  • VAT;
  • handling charges;
  • compliance with local import laws.

We are not responsible for delays caused by customs processing or border inspections.

If an order is refused, abandoned or returned due to unpaid customs charges, we reserve the right to deduct shipping and return costs from any refund where permitted by law.


8. Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information is accurate before completing an order.

We are not responsible for delays, losses or failed deliveries caused by:

  • incorrect addresses;
  • incomplete addresses;
  • postcode errors;
  • customer input mistakes.

If an order is returned to us due to incorrect delivery information, additional postage charges may apply for re-dispatch.


9. Lost, Delayed or Damaged Deliveries

If your order arrives damaged, faulty or incomplete, please contact us as soon as reasonably possible.

Where possible, please provide:

  • your order number;
  • photographs of the packaging and item;
  • details of the issue.

We may investigate delivery issues directly with the delivery provider before issuing replacements or refunds.

We are not responsible for delays caused by:

  • postal strikes;
  • customs inspections;
  • severe weather;
  • carrier network disruption;
  • transportation issues;
  • events outside our reasonable control.


10. Delivery Risk

Risk in physical Goods passes to you upon delivery to the address provided during checkout.

Where tracking confirms successful delivery, responsibility for the Goods transfers to the customer.


11. Third-Party Websites and Delivery Estimates

Our products or delivery estimates may occasionally appear on third-party websites, marketplaces, search engines or social media platforms beyond our control.

We are not responsible for inaccurate or outdated shipping information published by third parties.

Only shipping information published directly on starnaminggifts.co.uk forms part of any contract between you and us.


12. Contact Us

For shipping or delivery enquiries, please contact:

Email: starnaminggifts@gmail.com
Telephone: +44 7828 569848

Postal Address:

Starnaminggifts.co.uk
7 Feltham Lane
Frome
Somerset
BA11 5AJ
United Kingdom